Brand & Product
Is Activewearvibe trustworthy?
Yes. Activewearvibe is a reputable fashion brand with many years of experience, earning the trust of thousands of wholesale clients. We can guarantee the quality of our products, customer service, and after-sales support,etc.
How about the quality of your product?
Our products are in high quality compared with many rivals. We pay much attention to our customers’ shopping experience. We will always put it on our priority.
How to choose size？
We offer US size in each product, but the size chart maybe different due to different items, therefore we suggest you to check the individual measurement size chart under the detail description, then you will know if it fits you.
Can I get a discount if I place a bulk order?
Of course. Usually you will enjoy 5% discount if your order is over US$1000, and 10% off over US$2500, 15% off over $5000.
Can you send your catalog to me?
We are sorry that we couldn’t offer the catalog, because we update our product every day. Hope you could take your time to have a view on our website.
Estimated Shipping Date means what?
For items labeled as “pre-sale” or “out of stock pre-order,” it means that the items are currently being produced or restocked.This type of product cannot be delivered immediately due to inventory reasons. “Estimated Shipping Date” refers to the expected shipping time once this product is in stock. Affected by uncontrollable factors of production, it may be delayed or advanced.
Payment
What the payment method you accept?
We accept Paypal, Visa & Master Credit Cards, Alipay and wire transfer.The Paypal is highly recommend.
What is Paypal?
PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at activewearvibe.com to purchase items by Credit Card, Debit Card, or E-Check (i.e. using your regular Bank Account). Activewearvibe.com cannot see your card number as it is securely encrypted through PayPal’s server. This limits the risk of unauthorized use and access.
After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service at support on our home page as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped out, then the shipping information will not be able to be changed while the package is in transit.
How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order.
Do you provide an invoice?
We offer proforma invoice in the package, also send theproforma invoice via e-mail after package shipped out.
Can I change or cancel items in my paid order?
Yes, you can, as long as it hasn’t been shipped yet.
Shipping
What the delivery company you use?
We have USPS, UPS, EMS, DHL, FedEx, Postal Service, etc.
How much will be the shipping cost?
It depends on the weight of the package and the shipping method you choose. You can click the “Estimate Shipping Cost” above the “add to cart” button on the products page, and the system will automatically calculate it for you.
Do you offer free shipping?
No, we are factory offer wholesale business & drop-shipping, we do not offer free shipping. You can select any shipping method available.
How long does it to take for preparing an order?
If the item is in stock, we will ship it out within 2 working days. If not, we may need 1-7 days to prepare for that.
How long does it take to deliver it to me?
It depends on the shipping method you choose.Order is estimated to arrive in 3-7 business days by FEDEX/DHL, 10-18 business days By standard shipping.
How do I track my order?
Once the tracking number is available, we will email to inform you, and you can track it online by accessing the website of the relevant delivery company.
If the package is detained by customs, who is responsible for clearance of the items?
It’s the buyer.
What can you do to help us avoiding custom tax?
Usually, we’ll declare a lower (as your remark) value of your package or split it into several packages to ship.
Can I get cooperation with Activewearvibe？
Activewearvibe has now started the Activewearvibe influencer plan. If you want to cooperate with shewin, please send your instagram/Tiktok/facebook/Blog link to info@activewearvibe.com. Our influencer manager will get in touch with you in time.
Return & Refund
What is your return policy?
1. To initiate a return, please contact with sales manager within 3 days. 2. Items must be unworn and unwashed, undamaged, unaltered. 2. Any returns must be made at your own cost, after return, please write tracking number and website to sales manager.
3. Generally, we will refund within 7 business days after receive return items. Please note that you will still be responsible for any return shipping fees, actual shipping charges and tax for return. Note: Please don’t return goods to the sender address on the package. It is not a return address. Please contact with sales manager to get a return address.
How to deal with, If the item is defective?
1. If you have received a damaged or defective item, please contact with sales manager within 3 days to inform us of the issue.
2. You must add the photo or video of damage/defect item in email.
3. After confirming that the product has quality defects, we will arrange the refund to your original payment method.
4. Generally, it will takes 3-5 business days for corfirm and refund. Note: If we have not receive message or e-mail within 3 days after you receive the parcel, it will no longer qualify for a refund. We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.